There are damaged or missing goods in my order
We do our best to carefully package our products to avoid any issues during shipping, however if goods are damaged on receipt, please email a photo to firstname.lastname@example.org within seven days of receipt. You’re entitled to a full refund or replacement for damaged or missing goods. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
The card used for the purchase of incomplete orders or defective products will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to The Highland Soap Company before the refund or replacement can be issued. When returning items, we’d recommend you hold on to proof of postage - we can’t take responsibility for any parcels that might get lost in transit. The goods will become your responsibility when they are delivered to you or your representative.
Can I cancel or amend my order?
Email us as quickly as possible quoting your order number. If we can catch your order before we have dispatched it we can offer a full refund immediately.
I’m not happy with my purchase, can I return it?
If you're not 100% happy with your purchase from The Highland Soap Company, but the goods are not faulty, you may return your items within 14 days of receipt. If they are received in a re-saleable condition, we will issue a full refund.
For hygiene reasons, we are unable to offer refunds or exchanges for products that have been opened or used, unless an incorrect item has been shipped or the goods are faulty.
Returns should be addressed to:
The Highland Soap Company
Old Inverlochy Castle