Delivery & Shipping
How do I know when my order has been dispatched?
We will send you an email confirming that we have received your order, and another when your order has been dispatched. You can also log in to My Account and view your orders progress.
How much does delivery cost in the UK?
UK standard delivery costs £3.95 and is FREE on orders over £40.
How much does it cost to ship my purchase internationally?
With fewer commercial flights than before the pandemic, the cost of airfreight is still high. We will decrease shipping costs as soon as we can achieve better rates but in the meantime:
Will Brexit increase costs?
Since mid-January, our couriers have given us the option of paying European VAT (Value Added Tax) in advance for most EU countries. This means that our retail customers in most EU countries should not have to pay any additional charges, duties, tariffs or taxes on receipt of goods in their destination country. We do not accept any liability for any changes to EU policy or mistakes made by customs or couriers.
The destinations which do not offer this service are: Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Gibraltar (GB), Guernsey, Jersey, Madeira, Monaco, Norway, San Marino, Switzerland, Turkey, Vatican City State. For these countries, we will refund any VAT customers are required to pay on receipt.
Can I track my parcel?
Becoming a registered customer allows you to track your order online via a Royal Mail or Parcel Force tracking number. Simply go to your account and log in to view your order status.
Why didn’t I get a confirmation email?
Most likely your order confirmation found its way into your junk email folder. Failing that, check your account and whether the money has been taken from your bank. The parcel is probably on its way to you even if you can’t find the email - if it has not been received after 7 days, let us know and we will track it.
My parcel has not arrived yet. Who should I contact?
We aim to deliver your parcel as quickly as possible. You can log in to My Account and view your order status using the tracking number. If the courier has attempted to deliver the parcel, they will have left a red card with instructions. If you have not received a red card, please allow 7 days before contacting us to check. After we have dispatched the parcel, we do not know more than you do - though after 3 weeks we can submit a claim to the couriers.