How do I know when my order has been dispatched?
We will send you an email confirming that we have received your order, and another when your order has been dispatched. You can also log in to My Account and view your orders progress.
How much does delivery cost in the UK?
UK standard delivery costs £3.95 and is FREE on orders over £40.
How much does it cost to ship my purchase internationally?
Due to current Lockdown restrictions we are temporarily unable to dispatch orders overseas due to travel disruption for our couriers. We aim to resume normal service as soon as possible in the New Year. If you would like to check if your order has been affected, please check your tracking information or get in touch.
COVID has reduced the number of commercial flights, increasing the cost of airfreight. We will decrease shipping costs as soon as we can achieve better rates but in the meantime:
Can I track my parcel?
Becoming a registered customer allows you to track your order online via a Royal Mail or Parcel Force tracking number. Simply go to your account and log in to view your order status.
Why didn’t I get a confirmation email?
Most likely your order confirmation found its way into your junk email folder. Failing that, check your account and whether the money has been taken from your bank. The parcel is probably on its way to you even if you can’t find the email - if it has not been received after 7 days, let us know and we will track it.
My parcel has not arrived yet. Who should I contact?
We aim to deliver your parcel as quickly as possible. You can log in to My Account and view your order status using the tracking number. If the courier has attempted to deliver the parcel, they will have left a red card with instructions. If you have not received a red card, please allow 7 days before contacting us to check. After we have dispatched the parcel, we do not know more than you do - though after 3 weeks we can submit a claim to the couriers.
How do gift cards work?
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and are not sent by email and so are not charged postage. We cannot send gift cards by post. Gift cards have no expiry date and can only be redeemed online.