Delivery & Shipping
Last Shipping Dates for Christmas
- Wednesday 6 December The Caribbean
- Wednesday 6 December Rest of the World (unless listed below)
- Wednesday 6 December Far East, Australasia
- Monday 11 December USA, Canada, and Europe (unless listed below)
- Tuesday 12 December Portugal
- Wednesday 13 December France
- Thursday 14 December Republic of Ireland, Netherlands, Belgium, Luxembourg, Germany, Denmark, Greece
- Wednesday 20th December, 8.30am United Kingdom
How do I know when my order has been dispatched?
We will send you an email confirming that we have received your order, and another when your order has been dispatched. You can also log in to My Account and view your orders progress.
How much does delivery cost in the UK?
UK standard delivery costs £3.95 and is FREE on orders over £40.
How much does it cost to ship my purchase internationally?
We have recently decreased shipping costs as the cost of airfreight has come down:
- Argentina - £56
- Australia - £40
- Bangladesh - ৳5,300 BDT
- Brazil - £56
- Chile - £58
- China - ¥360 CNY
- Egypt - E£1,600 EGP
- Hong Kong SAR - HK$320 HKD
- India - ₹4,700 INR
- Indonesia - Rp 1,400,000 IDR
- Japan - ¥6,100 JPY
- Kenya - KES 6,190
- Macao SAR - MOP 410
- Malaysia - RM 180 MYR
- New Zealand - $115 NZD
- Nigeria - ₦23,000 NGN
- Pakistan - Rs 19,000 PKR
- Peru - PEN 210
- Philippines - ₱4,800 PHP
- Singapore - $57 SGD
- South Africa - £49 GBP
- South Korea - ₩64,000 KRW
- Taiwan - $1,680 TWD
- Thailand - ฿1,775 THB
- Turkey - £31 GBP
- United Arab Emirates - AED 195
Will Brexit increase costs?
We pay European VAT (Value Added Tax) in advance for most EU countries. This means that our retail customers in most EU countries will not have to pay any additional charges, duties, tariffs or taxes on receipt of goods in their destination country. We do not accept any liability for any changes to EU policy or mistakes made by customs or couriers.
The destinations which do not offer this service are: Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Gibraltar (GB), Guernsey, Jersey, Madeira, Monaco, Norway, San Marino, Switzerland, Turkey, Vatican City State. For these countries, we will refund UK VAT to customers required to pay on receipt.
Can I track my parcel?
Becoming a registered customer allows you to track your order online via a Royal Mail or Parcel Force tracking number. Simply go to your account and log in to view your order status.
Why didn’t I get a confirmation email?
Most likely your order confirmation found its way into your junk email folder. Failing that, check your account and whether the money has been taken from your bank. The parcel is probably on its way to you even if you can’t find the email - if it has not been received after 7 days, let us know and we will track it.
My parcel has not arrived yet. Who should I contact?
We aim to deliver your parcel as quickly as possible. You can log in to My Account and view your order status using the tracking number. If the courier has attempted to deliver the parcel, they will have left a red card with instructions. If you have not received a red card, please allow 7 days before contacting us to check. After we have dispatched the parcel, we do not know more than you do - though after 3 weeks we can submit a claim to the couriers.