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Terms & Conditions

We want you to be totally satisfied. We are committed to providing excellent service and outstanding products. If you have ordered The Highland Soap Company products through our website, or indeed received a gift with which you are not entirely happy, you can count on our complete help and cooperation.

Terms and Conditions (Retail)

These conditions shall apply to all retail sales transactions between The Highland Soap Company (The Highland Soap Co. Limited) and any person, firm or company ("the Purchaser") placing an order with The Highland Soap Company for supply of any goods ("the Goods"). The Highland Soap Company by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on The Highland Soap Company's retail website and on the sole basis of the terms and conditions of The Highland Soap Company stated herein.

PRICE

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The price does not include the delivery of the order to the Purchaser. This is an additional cost, unless otherwise stated.

SECURE ONLINE PAYMENT

The Highland Soap Company provides a secure payment system by utilising the services of Sage Pay Europe Ltd. for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Card payments can be made using Visa, Mastercard, Visa Debit and Maestro. Goods will only be despatched once payment has been received in full, and authorised online by MasterCard® SecureCode or Verified by Visa®.

DELIVERY

We currently accept orders and delivery to UK addresses only. The Highland Soap Company will make every effort to despatch orders within 5 working days of receipt. The standard postage and packaging delivery charges listed on the website include a 2-7 day delivery service within the United Kingdom (England, Scotland, Wales and Northern Ireland). Deliveries outside UK Mainland will be between 7-10 days, depending upon the destination.

The Royal Mail, ParcelForce, or Yodel (Collect+) will attempt delivery and if the recipient is not at home a card will be left with written instructions asking them to contact their local depot to re-arrange delivery or to collect. It is then the recipient's responsibility to contact the courier and re-arrange delivery or collection. It is the Purchasers responsibility to ensure that a recipient or representative is present to sign for the delivery. If the delivery is returned to The Highland Soap Company, re-delivery will not be possible and the order will be cancelled and Purchaser refunded in full.

For further delivery information and our current delivery charges please read our 'Delivery Guide'.

YOUR RIGHT TO CANCEL

You have a right to cancel your entire order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) either to one of our stores or by post. Parcels returned by post are returned at your own cost.

OUR RETURNS POLICY

If you are not entirely happy with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unopened and with the original packaging. Return of an item is at your own cost unless the item is faulty. A redelivery charge (at our standard rates) will apply to all items returned for exchange.

Certain items are excluded from our returns policy for hygiene and safety reasons. These items can only be returned in accordance with your legal rights and are toiletries and beauty products if the packaging seals have been broken.

You've sent me the wrong items?
Occasionally mistakes do happen. We're very sorry if this has happened to you, but you have our sincere promise that we'll do our best to get the correct items to you as soon as possible. Please give us a call on 01397 719186 or email orders@highlandsoaps.com to organise a return.

Our address for any returns is:

The Highland Soap Company
Spean Bridge, 
Highlands, 
PH34 4EP.

DAMAGED OR FAULTY GOODS

If the Goods are damaged or found to be faulty, the Purchaser should contact The Highland Soap Company within three days of receipt of Goods. Damaged Goods must be returned to The Highland Soap Company, Spean Bridge, Highlands, PH34 4EP suitably packaged. The Highland Soap Company will replace or refund the items concerned.

PRODUCT VARIATIONS

Please note that product colour and texture variations occur occasionally, and naturally as part of the handmade manufacturing process and nature of the raw plant ingredients we use.

COMPLAINTS AND CUSTOMER SERVICE

The Purchaser should inform The Highland Soap Company immediately of any problems by telephone 01397 719186, or email orders@highlandsoaps.com. Complaints are taken very seriously by The Highland Soap Company and will be dealt with within 5 working days, although most complaints can be corrected within a few hours. Please note that the Purchaser is also welcome to contact The Highland Soap Company on any issue relating to their order on the contact telephone, or email listed above. The Highland Soap Company operating hours are from 10:00am to 4:00pm, Monday to Friday.

PRIVACY POLICY

The Highland Soap Company collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by The Highland Soap Company to process the Purchaser's order and also to provide the highest level of customer service possible. For further information, please read our full Privacy & Cookie Policy.

GIFT VOUCHERS

Gift vouchers can only be redeemed in store. Gift vouchers cannot be redeemed in our online store. Vouchers cannot be exchanged for cash and can only be exchanged for goods. Vouchers may be exchanged for goods of a higher price than the face value of the voucher on payment of the difference. Where gift vouchers offered have a greater value than the goods being purchased, no change will be given above £2.99. Mutilated, damaged or defaced vouchers cannot be exchanged. Gift vouchers must be treated like cash, no liability will be accepted for the replacement or refund of lost, stolen or destroyed vouchers. Gift vouchers must be redeemed within 6 months from the date of purchase.

DISCLAIMER & LIMITATIONS OF LIABILITY

The Highland Soap Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The Highland Soap Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Highland Soap Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While The Highland Soap Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Highland Soap Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While The Highland Soap Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Highland Soap Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Highland Soap Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Highland Soap Company. The entire liability of The Highland Soap Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Highland Soap Company will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Highland Soap Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Highland Soap Company.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARKS

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Highland Soap Company or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with The Highland Soap Company; and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

The Highland Soap Company® and Highland Candle Company® are registered trademarks of The Highland Soap Co. Limited.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by Scottish law and you agree to submit to the non-exclusive jurisdiction of the Scottish court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

OUR DETAILS

The Highland Soap Co. Limited,
Registered Office: Spean Bridge, Highlands, PH34 4EP.

Company Registration No. SC305568 Registered in Scotland.
VAT Registration No. GB 895481765